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The four trends to shape customer experience in 2023 This article is sponsored by: Zendesk logo transparent 250x150px

As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.

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In times of economic downturn, customer service is even more critical for business growth This article is sponsored by: Zendesk logo transparent 250x150px

With economic uncertainty breeding business caution, Zendesk's Andrew Lawson outlines five challenges ahead where customer service can take action to drive growth.

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AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

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‘Good enough’ isn’t cutting it - three ways to advance your CX for the long term This article is sponsored by: Zendesk logo transparent 250x150px

Queries are going up, patience is wearing down, and customers continue to expect more from companies — sending even leading customer service organizations scrambling to meet SLAs, writes Zendesk's Adrian McDermott.

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State of sales - why sales organizations must embrace connection This article is sponsored by: Zendesk logo transparent 250x150px

Many sales leaders realize that connection is the name of the game — but they’re just not sure how to get there. Zoe Koven of Zendesk explores the challenges of conversational CRM.

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The Great Reckoning - why purpose-driven customers rule the retail world This article is sponsored by: Zendesk logo transparent 250x150px

Prelini Udayan-Chiechi of Zendesk discusses why consumers are choosing businesses that align with their values - and why it's time for companies to add their voices to the societal issues that matter.

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The race to shape customer engagement in the metaverse This article is sponsored by: Zendesk logo transparent 250x150px

As companies navigate how to interact with customers in a new realm, analysts predict that one industry above all others will be a prominent force in the metaverse - customer support. Matthias Goehler of Zendesk looks at the details.

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CRM is about more than management - it’s conversations This article is sponsored by: Zendesk logo transparent 250x150px

Another term has hit the CX landscape. But conversational CRM is far more than a buzzword. Mike Gozzo of Zendesk shows why it’s a series of concrete innovations that change how we think about sales and service, and how we measure success.

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Is your service strategy fit for purpose in today’s economy of uncertainty? This article is sponsored by: Zendesk logo transparent 250x150px

Customer service is higher priority than ever for business growth. Matthias Goehler of Zendesk outlines three ways to maximize personalization and quality to positively affect business performance this year.

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Why every company should be thinking about employee mental health This article is sponsored by: Zendesk logo transparent 250x150px

Fidelma Butler of Zendesk shares some in-house examples to develop a inclusive, supportive, and productive company culture for employee mental health, and some important questions employers should be asking.

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Rethink CX to make 2022 the year of resilience and growth This article is sponsored by: Zendesk logo transparent 250x150px

Creating a great customer experience is a common goal for brands - Matthias Goehler of Zendesk explores what this really means and shares three areas where a new approach can be taken.

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Flexible work can work for customer service too - here’s how This article is sponsored by: Zendesk logo transparent 250x150px

The well-worn phrase 'this is the way we've always done it' is out of date for service agents' working hours. Peter Lorant of Zendesk shares why companies need to take note - and be flexible.

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Conversational commerce and the apps of tomorrow This article is sponsored by: Zendesk logo transparent 250x150px

An agile approach to CX means seeking to understand and assess how your customers want to communicate with you. Zendesk's Andrew Lawson shares lessons from the rise of conversational commerce.

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