Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
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Why high-performing customer service teams embrace these three trends This article is sponsored by:
Trim the long tail
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Peter Coffee of Salesforce explains why number-crunching needs to look beyond budget snipping and explore simplifying the vast array of applications enterprises use.
Don’t put off buying a ladder
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It's time to stop responding to situations by quoting clichés. Peter Coffee of Salesforce cuts to the real meaning of decision making in times of recession.
Navigating economic uncertainty - how organizations can ride out the storm with digital transformation and the cloud
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As UK businesses gather for Salesforce Live in London, Zahra Bahrololoumi, CEO of Salesforce UK and Ireland, explains how organizations can thrive in turbulent economic times.
Leverage positive synergies to minimize the impact of the negative trends
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Trying to tackle individual challenges from technical debt to the skills gap can be like playing whack-a-mole. Paolo Malinverno of Mulesoft offers a way to save some sanity for IT leaders that can solve more problems at the same time.
How ethical personalization can enhance trust and unlock savings
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There's a fine line in consumer perception between personalized marketing and creepy data use. Rob Katz of Salesforce discusses how to strike the ethical balance between personalization and privacy.
Uncertainty is certain - transformation is not an option, automation and adaptability are key to success
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"That's the way we've always done things", isn't going to help organizations thrive. Paolo Malinverno of Mulesoft explores how teams can overcome the obstacles to digital change.
How sales reps can win in a digital-first world
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Five ways that sales reps can give customers (and themselves) a rewarding experience in the B2B market place.
Chaos is not the problem - and 'excellence' is not the goal
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The opposite of chaos isn't excellence, argues Salesforce's Peter Coffee. Time to look at things differently.
How Realtor.com is re-engaging service agents in the age of the Great Resignation
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Prioritizing the employee experience is key to attracting and retaining agents and delivering on customer expectations. Debbie Neuberger of Realtor.com shares the opportunities of The Great Re-engagement.
We can't ignore the digital skills gap any longer - 3 ways to future-proof your workforce
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The digital skills gap has widened, in part due to the speed of innovation. Peter Schwarz of Salesforce sets out three ways to narrow the divide.
How low-code automation combats employee burnout
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Combating employee burnout is a high priority for organizations - can low-code automation hold the key to job satisfaction and work-life balance? John Kucera of Salesforce looks at the possibilities.
Innovation at scale - how to build lasting digital success in government
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The public sector demonstrated that it can respond quickly to change in a crisis - Justin Wilson of Mulesoft explores how digital leaders in UK government services can build on this momentum to change and innovate at scale.
