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Salesforce delivers solid Q3, but co-CEO Bret Taylor's resignation steals the spotlight This article is sponsored by:

Bret Taylor is going back to his entrepreneurial roots, but what does that mean for Salesforce's direction in a turbulent economic climate?

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Navigating economic uncertainty - how organizations can ride out the storm with digital transformation and the cloud This article is sponsored by: salesforce-sidebar

As UK businesses gather for Salesforce Live in London, Zahra Bahrololoumi, CEO of Salesforce UK and Ireland, explains how organizations can thrive in turbulent economic times.

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To make the right retail tech investments, look at consumer comfort This article is sponsored by: Tercera logo transparent PNG 500x300px

Technologies on the cusp of mainstream adoption could be the key to taking your customer experiences to the next level, writes Orium's Leigh Bryant.

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IFS customers shed light on the core role of data in servitization and XaaS This article is sponsored by:

Manufacturing industry started building servitization business models even before the software industry discovered SaaS and XaaS. Connected data is central to both.

Nick Ward VP Digital Rolls-Royce with Michael Ouissi at IFS Unleashed 2022-10
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Toyota Connected improves emergency response experience with Twilio Flex This article is sponsored by:

Toyota Connected implemented Twilio Flex in its contact center to help ensure its customers can get the right help and safety support when they need it.

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ServiceMax shows how gender parity in tech can be done This article is sponsored by:

Ahead of its acquisition by PTC, Noor Tarin, VP of Talent Enablement & Development, explains how the firm rapidly increased its women VPs

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AI is transforming CX - three ways it can revolutionise your support function right now This article is sponsored by: Zendesk logo transparent 250x150px

Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.

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Customer success from the viewpoint of IFS customer Hexagon Agility This article is sponsored by:

A business value assessment and a customer success contract helped IFS customer Hexagon Agility achieve its goals when putting in a new S&OP system.

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PTC's field service long game pays off with $1.46 billion purchase of ServiceMax, complete with "Salesforce angle" This article is sponsored by:

PTC has waited a long time for this moment, but yesterday's announcement of a ServiceMax takeover has been worth that wait, according to CEO Jim Heppelmann.

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Walmart's drug problem doesn't help, but there's a return to omni-channel form as the Holidays loom This article is sponsored by:

A big legal settlement undercuts a focus on omni-channel capabilities.

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Running faster up the down escalator - a Marks & Spencer omni-channel transformation update, complete with ‘super app’ ambitions This article is sponsored by:

More personalization, a revamped Ocado proposition and a ‘super app’ to come - M&S’s management team provide an insight into omni-channel retail ambitions.

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Customer demands are driving change in the design of field service This article is sponsored by: ServiceMaxLogo-PrimaryBlueGreen

As customers increasingly demand remote service, how are organizations responding? Sumair Dutta breaks down the three key points from ServiceMax's latest field service research, and what this means for technicians.

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Never waste a good recession - Uber and Lyft as exemplars of the Gig Economy in the Vaccine Economy This article is sponsored by:

Uber is uber-confident, while Lyft is being more cautious, but for now this sector of the Gig Economy is driving through the macro-economic downturn.

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Mapping a path to industry success through the ecosystem of systems This article is sponsored by: IFS logo

Every organization has a complex mix of traditional applications, functional components, and external partnerships. Christian Pedersen of IFS argues for a better approach to human-machine co-ordination to achieve the Moment of Service.

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Always look on the bright side of life! Salesforce's State of Marketing report reveals marketers glasses half full This article is sponsored by:

Marketers reckon they're more valuable in their contribution to their organizations than ever.

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CCE 2022 highlight - is your organization digitally fit? Ingram Micro reveals its keys to large scale transformation This article is sponsored by:

Operationalize your transformation with DigiOps - but don't automate stale processes. Always check your digital fitness, not just your bottom line. That's just a sampling of the lessons Ingram Micro learned along the way. In its case, the platform changed everything.

Sanjib Sahoo of Ingram Micro at Constellation Connected Enterprise
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