diginomica

AI ethics have consequences - learning from the problem of autonomous weapons systems This article is sponsored by:

AI ethics can seem like an academic exercise - that's not the case for autonomous weapons. A defining AI ethics issue for our time is heating up.

AI robot finger on laptop keyboard with bokeh background © Zapp2Photo - shutterstock

Sapphire Now 2021 in review - DSAG leaders air out their views on RISE with SAP, integration progress, and the transformation imperative This article is sponsored by:

Sapphire Now 2021 may have been virtual, but the show raised critical issues for customers (and partners). In this diginomica exclusive, we get the frank reactions of two DSAG board members to what they heard - and how their views changed, or not. Grab a beverage, and let's do this.

COVID-19 has widened the digital divide - how can we bridge the gap? This article is sponsored by:

The extent of the divide between the digital haves and have-nots became crystal clear during the pandemic. So what can be done about it?

Gap goes online-only in the UK, Primark doubles down on stores - two extremes of omni-channel retail in the Vaccine Economy, but who's right? This article is sponsored by:

Gap and Primark are heading in different retail directions - online and offline. But who'll emerge as the winner?

It's time to concentrate on neurodiversity This article is sponsored by:

Organizations are missing out on vital skills due to a poor understanding of neurodiversity, and society needs to recalibrate its educational approach

New routes to the edge - different approaches emerge for the packaged functionality market This article is sponsored by:

The edge thickens as the cloud is taken in for questioning about money down the drain...

XaaS and the art of connected manufacturing This article is sponsored by:

Connected digital technologies are transforming manufacturing and the patterns are familiar to those who've seen XaaS come to other industries

Interconnected company concept © j-mel - Fotolia.com

ServiceNow - ‘The customer services market focuses too much on the engagement layer’ This article is sponsored by:

ServiceNow’s new Customer Workflow Business chief argues the case for looking beyond the engagement layer towards end-to-end customer service fulfilment.

Kia UK motors ahead via AI-powered customer experience This article is sponsored by:

Use of the Feefo reviews platform is becoming a key tool in building consumer loyalty, says Kia

Bed, Bath & Beyond's omni-transformation turnaround continues. It can be done! This article is sponsored by:

Bed, Bath & Beyond's prospects a couple of years ago didn't look great, but the omni-channel turnaround program has paid off.

Personalize the experience, not the content - says Randy Frisch, Uberflip CMO This article is sponsored by:

Brands are all-in on personalization, but are they doing it properly? When it comes to personalizing content, the data says they are not. Here's a different way of thinking about content experiences, and how that ties into ABM.

Slack adds audio chat and video clips to take the pain out of hybrid working This article is sponsored by:

Slack rolls out Huddle audio chats and native video, voice and screenshare clips as an antidote to back-to-back video meetings in a hybrid working environment

The art of BI business user adoption - an illustrated Domo use case from Mayer Electric This article is sponsored by:

When it comes to BI and analytics, user adoption is a huge hurdle. Few organizations have achieved the level of adoption Mayer Electric has. Scott Wagner shares the story of how he became the "BI guy" - and how his business users embraced a new approach to data and reporting.