Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.

Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
Adobe Commerce specialist site builders Tom&Co built a new system for Topps Tiles that’s led to 21% year on year sales boost in Q4 alone
Marketing, meet AI! Now, what’s next?
This week - Davos stoked the fires of essential tech debates - now we have to solve them. Enterprise tech spending forecasts are still up, but downgraded by consumer tech woes (and layoffs). Can next-gen tech overcome practical (budget) barriers? Your whiffs include... pet fish abusing credit cards.
A wide-ranging debate around data sharing and collaboration brought up some interesting questions and observations.
The amount of waste involved in retail returns is staggering, yet it doesn't have to be that way. Sustainable retail returns can be a viable part of the circular economy - early adopters are proving why.
Mobile apps, TikTok trends, and unified online/offline channels - it's all to be factored in.
Delivery and fulfillment is a challenge that has to be met by all omni-channel retailers to succeed in a hybrid shopping sector.
With only 346 days left until Christmas, how did retailers perform in the season just finished?
Bed, Bath & Beyond enters what must be the end game as its omni-channel ambitions fail to save it from plummeting sales and soaring losses. A casebook of how not to do retail transformation?
With the seasonal sales already well-underway, will 2022 end on a high note for retailers? Certainly, it's been a tough 12 months - and there's more to come in 2023.
NIKE CEO John Donahoe said that the retailer’s 160 million members are key to the company building a personalized, direct relationship that beats out the competition.
The MACH Alliance, an industry organization promoting a composable approach to building web commerce and content sites, plans to expand its reach in the B2B sector.