Four behaviors that define leaders in the Services EconomyThis article is sponsored by:
Are you a leader or a follower? Scott Brown of FinancialForce points to four characteristics being shown by leaders in the services sector - and what makes them stand out.
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Enterprise hits and misses - tech layoffs harsh the holiday buzz, Southwest trips on technical debt, and ChatGPT rides the hype cycleThis article is sponsored by:
This week - we charge out of the gates with a macro-economic enterprise wake up call. Southwest grabs the IT failure headlines - will technical debt force 2023 IT spend? HR leadership gets tough love, CES gets a worst-of-show tribute, and I crash the ChatGPT hype festival.
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HR in 2023 - what CHROs and tech vendors really need to focus on This article is sponsored by:
Workforces continue to change but a lot of tech, processes and leaders in HR don’t. Here’s a discomfiting assessment of HR today and the work that must be done.
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2022 - the year in HCM This article is sponsored by:
HR teams are confronted with challenges on all sides - from the demands of hybrid workplaces to the ramifications of AI tooling intended to make their jobs easier. Can HR managers keep up with the talent demands of a fluid and diverse workforce? It's time for a 2022 HR review.
Workday appoints Carl Eschenbach as co-CEO and future sole CEOThis article is sponsored by:
Workday appoints a new co-CEO, Carl Eschenbach, with a plan to become sole CEO in early 2024, when co-founder Aneel Bhusri will step back to become Executive Chair
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The four trends to shape customer experience in 2023 This article is sponsored by:
As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.
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2022 in review - five key themes for serviceThis article is sponsored by:
Looking back to look forward - Sumair Dutta reflects on the last twelve months in field service management at ServiceMax and how lessons can be applied in the future.
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