Why high-performing customer service teams embrace these three trends
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Want to boost your service and satisfaction levels? Salesforce's Clara Shih has a three step program to do just that.
Customer service management
Why high-performing customer service teams embrace these three trends This article is sponsored by:
Matik takes the grunt work out of customer success reporting This article is sponsored by:
A different approach to customer success reporting...
Leeds Building Society banks on better service performance with Dynatrace AIOPs This article is sponsored by:
The Society has used the platform to move from reactive support to a proactive approach to service management.
In times of economic downturn, customer service is even more critical for business growth
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With economic uncertainty breeding business caution, Zendesk's Andrew Lawson outlines five challenges ahead where customer service can take action to drive growth.
How professional services organizations are adapting to X-as-a-Service This article is sponsored by:
To find out how professional services organizations are adapting to X-as-a-Service (XaaS), what they can learn from product companies, and vice-versa, I spoke to Dan Brown at FinancialForce.
At your service - how manufacturing is embracing the global shift towards servitization
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Michael Ouissi of IFS looks at why smart manufacturers no longer consider maintenance and servicing a ‘necessary evil’ but rather a means to enhance customer relationships and increase revenue.
To make the right retail tech investments, look at consumer comfort
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Technologies on the cusp of mainstream adoption could be the key to taking your customer experiences to the next level, writes Orium's Leigh Bryant.
AI is transforming CX - three ways it can revolutionise your support function right now
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Fast responses and resolutions to their issues are customers’ top priority - AI can make an immediate impact on the burden and complexity for customers and businesses. Zendesk's Cristina Fonseca points to three ways to get the most from AI in retail.
Customer success from the viewpoint of IFS customer Hexagon Agility This article is sponsored by:
A business value assessment and a customer success contract helped IFS customer Hexagon Agility achieve its goals when putting in a new S&OP system.
Mapping a path to industry success through the ecosystem of systems
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Every organization has a complex mix of traditional applications, functional components, and external partnerships. Christian Pedersen of IFS argues for a better approach to human-machine co-ordination to achieve the Moment of Service.
Virgin Atlantic reaches new heights with Genesys customer experience tech This article is sponsored by:
Advisors get a joined-up view of customers and more queries resolved via self-service.
How do we protect data privacy while innovating on data? Learning from Zoho's approach to AI development This article is sponsored by:
All too often, data privacy conflicts with AI advancements. Is there a better way? And how do we avoid headline-making chatbot bias meltdowns? Let's check in with Zoho, as they press further into AI with an extreme stance on customer data privacy.
Veolia UK helps customers achieve their sustainability and ESG goals with the use of the Salesforce platform
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Just one use case focused on collecting and disposing of hazardous waste, using the Salesforce platform, helped Veolia UK save over £1.8 million.
