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Enterprise hits and misses - automation and personalization are put to the retail test, while analysts call out cloud vendor hype This article is sponsored by:

This week - automation and personalization sound good in theory - but let's put them to the retail test. Synthetic data and headless CMS hype balloons get punctured, and two analysts call out cloud vendor hype. As always, your weekly whiffs.

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Black History Month – why Zendesk sees targeted sourcing as vital for hiring and retention of Black talent This article is sponsored by:

In the first of our Black History Month series, Zendesk VP of DE&I Dave Kim, argues that under-represented groups need humility, not a white knight.

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Decathlon UK improves its customer experience by combining human expertize with conversational AI This article is sponsored by:

Heyday by Hootsuite allows sportswear specialist Decathlon UK easily to handle pandemic demand for home exercise kit

Customer experience IT concept hand reaching through screen © kiquebg - Pixabay
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Re-igniting travel - how Expedia and Sabre are using digital transformation to journey to the Vaccine Economy This article is sponsored by:

The travel sector took an enormous hit from COVID. Tech transformation programs to re-invent operational capabilities will be critical to recovery.

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How can industrial manufacturers pave the road to economic recovery? With value-added services This article is sponsored by: InforLogo_272x153px_withpadding

Jon Devine of Infor sets out some customer-centric opportunities on the horizon for industrial manufacturers that indicate reasons for optimism.

manufacturing premises, workshop at the plant, blast furnace, heavy industry, engineering, steelmaking © Kichigin - Shutterstock
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Frictionless Enterprise - how the XaaS Effect transforms customer engagement This article is sponsored by:

Continuing our series on the journey to Frictionless Enterprise, Phil Wainewright reprises the XaaS Effect and explores how digital connection has transformed customer engagement.

Electric cables connect with sparks to define XaaS © nomad soul - Fotolia.com
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