All stories

2022 - the year in AI and Robotics This article is sponsored by:

The robots are still coming and AI is on the rise - highlights from the past 12 months.

AI
Read more about 2022 - the year in AI and Robotics

The concerning state of rural medicine - a big missing piece in healthcare transformation This article is sponsored by:

The US healthcare narrative is about "patient outcomes" and personalized medicine, supported by permissioned data. But the data on the state of rural hospitals tells a very different story. Unless we reckon with this, healthcare transformation is off the table.

Health practitioner hold laptop on drawn chalkboard
Read more about The concerning state of rural medicine - a big missing piece in healthcare transformation

The four trends to shape customer experience in 2023 This article is sponsored by: Zendesk logo transparent 250x150px

As organizations look for quick wins and shorter ROI timescales, where should they be devoting their energies when it comes to customer experience next year? Matthias Goehler of Zendesk looks at ways to get smart.

Start 2023 written on highway road in the middle of empty asphalt road of asphalt road at sunset.Concept of planning and challenge, business strategy, opportunity © gan chaonan - Shutterstock
Read more about The four trends to shape customer experience in 2023

2022 - the year in Finance This article is sponsored by:

I haven't been to Las Vegas for over two weeks now and that’s caused my travel fog to finally lift. Here are my picks for the better articles and topics affecting financial accounting technology in 2022 – plus – some thoughts on what’s to come.

stuff
Read more about 2022 - the year in Finance

Big Tech - does the UK really need a dedicated Digital Markets Unit? This article is sponsored by:

A high-level debate on digital market regulation considers if the suggested solution of a Digital Markets Unit to tackle ‘Big Tech’ is the right one

Image of some boxing gloves
Read more about Big Tech - does the UK really need a dedicated Digital Markets Unit?

Understanding your customers shouldn’t be a guessing game This article is sponsored by: Heap logo © Heap

Heap's Mona Popli warns against uneducated guesses about customers if you want to avoid becoming the next victim of gut-based decision making in retail.

Guessing game people, emotions and communication concept - group of friends or students covering faces with paper sheets © Ground Picture - Shutterstock
Read more about Understanding your customers shouldn’t be a guessing game
Loading
A grey colored placeholder image