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Cry havoc as the macro-economy leads to decision paralysis, but Rimini Street will be ready to pick up the pieces, says CEO Seth Ravin This article is sponsored by:

The global macro-economic crisis is slowing down the decision-making process and triggering replanning all around. But Ravin argues that Rimini Street remains well-positioned.

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Twilio’s Q2 revenue growth overshadowed by weaker guidance - but 2023 profitability target remains This article is sponsored by:

Twilio is being cautious given the current macro environment, but said that demand for its customer engagement platform was still strong.

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New Relic's Q1 shows progress on delivering on strategic priorities and a consumption-based business model This article is sponsored by:

New Relic had some things to do as it entered its new fiscal year. CEO Bill Staples offers a progress report.

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What is my chatbot thinking? Nothing. Here's why the Google sentient bot debate is flawed This article is sponsored by:

The controversial case of a Google engineer who claimed Google's LaMDA chatbot had become sentient re-ignited an old debate. But is sentient even the right word? How can an algorithm be extremely sophisticated, yet have no path towards sentience?

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The ‘middle market’ and Zoho/ZohoOne This article is sponsored by:

I covered ERP vendor, Zoho, their platform and the ZohoOne suite in detail late last year (links below). The company continues to grow (significantly) and their customers seem to be loving them, too. One part of the narrative in recent years involves their move into the mid-market. Here are some thoughts on that.

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The race to shape customer engagement in the metaverse This article is sponsored by: Zendesk logo transparent 250x150px

As companies navigate how to interact with customers in a new realm, analysts predict that one industry above all others will be a prominent force in the metaverse - customer support. Matthias Goehler of Zendesk looks at the details.

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